Refund Policy

1. Our 30-Day Money-Back Guarantee

If you are charged for Ohana Wall and you are not happy, email us within 30 days of that charge and we will refund it in full.

You do not need to give a reason. There is no fee, no deduction, and no condition attached. Send a message to [email protected] from the email address on the account, and we will refund the payment to the original payment method.

The 30-day window applies to every payment, including your first payment and every renewal after it.

2. Free Trial

Ohana Wall gives every new household a 30-day free trial with full access to the service. The trial does not require a credit card, so nothing is charged while it runs.

If you decide not to subscribe, you do not need to do anything. The trial simply ends and you are never charged.

3. Subscription Renewals and Cancellation

Subscriptions renew automatically at the end of each billing period, monthly or yearly depending on the plan you chose, until you cancel.

You can cancel at any time from your account settings, or by emailing [email protected]. When you cancel:

• You keep full access until the end of the billing period you have already paid for
• Your subscription does not renew again
• Your household data stays in your account until you choose to delete it

If the payment for that period was taken within the last 30 days, the guarantee in Section 1 applies and we will refund it in full when you ask.

4. How to Request a Refund

Email [email protected] and tell us you would like a refund. It helps if you include the email address on the account and the date of the charge, but a short message is enough.

We aim to action refund requests within two business days. Once a refund is issued, the money is returned to the original payment method, and your bank or card issuer typically shows it within a few working days.

You can also request a refund directly from Paddle, our payment provider, using the receipt email you were sent, or through paddle.net.

5. Who Takes the Payment

Payments for Ohana Wall are processed by Paddle.com Market Limited, which acts as the merchant of record and reseller of our service. This means:

• Your card or bank statement shows a charge from Paddle
• Paddle issues your receipt or invoice and handles any sales tax or VAT
• Refunds are processed through Paddle, whether you ask us or ask them

Contacting us at [email protected] is enough. We will arrange the refund with Paddle on your behalf.

6. Your Statutory Rights

This guarantee is offered in addition to the rights you have under consumer protection law, and nothing in this policy limits them. Depending on where you live, those rights may include a statutory cooling-off period or a right to a remedy if the service is not as described.

Where a statutory right gives you longer than 30 days or a better outcome, that right applies.

7. Changes to This Policy

If we update this Refund Policy we will change the “Last updated” date above, and we will email subscribers before any change takes effect. The policy that applies to a payment is the one published on the day that payment was taken.

8. Contact

Questions about a charge, a refund, or this policy:

• Email: [email protected]
• Legal entity: DEC ehf, trading as Ohana Wall
• Registered address: Kriuas 35, 221 Hafnarfjörður, Iceland