Refund Policy

1. Introduction

This Refund Policy describes how Ohana Wall handles free trials, subscription cancellations, and refund requests. We want to be transparent about our policies so you know what to expect when you subscribe to our service.

We recommend using the free trial to make sure Ohana Wall is the right fit for your household before subscribing.

This Refund Policy is part of our Terms and Conditions. Please also review our Privacy Policy to understand how we handle your personal information.

2. Free Trial

Ohana Wall offers a 30-day free trial for new subscribers. The free trial gives you full access to the service so you can evaluate whether it meets your household's needs before committing to a paid subscription.

Important: If you do not wish to continue with a paid subscription after the free trial ends, you must cancel your subscription before the trial period expires. You can cancel at any time through your account settings.

Once a free trial converts to a paid subscription and you are charged, that charge is generally non-refundable, except where required by law or as otherwise determined by Ohana Wall in its discretion.

3. Subscription Renewals

All Ohana Wall subscriptions renew automatically at the end of each billing period (monthly or as otherwise specified) unless you cancel your subscription before the next billing date.

Cancellation: You can cancel your subscription at any time through your account settings. When you cancel:

• You will retain access to paid features through the end of your current billing period
• Your subscription will not renew for the next billing period
• You will not be charged again unless you reactivate your subscription

Refunds for cancellation: Canceling your subscription stops future renewals but does not automatically refund charges that have already been processed. If you cancel partway through a billing period, you will continue to have access until the end of that period, but refunds are generally not provided for the unused portion of the billing period.

4. General Refund Policy

As a general rule, payments for Ohana Wall subscriptions are non-refundable.

This policy exists because:

• The 30-day free trial provides a risk-free opportunity to evaluate the service before subscribing
• You can cancel your subscription at any time to prevent future charges
• The service is delivered digitally and immediately upon subscription

Exceptions: While payments are generally non-refundable, Ohana Wall may review refund requests on a case-by-case basis in certain circumstances (see Section 5 below). Additionally, refunds may be provided where required by applicable consumer protection laws.

5. Possible Refund Exceptions

While refunds are generally not provided, Ohana Wall may consider refund requests in the following situations:

• Duplicate charges: If you were charged multiple times for the same subscription due to a technical error
• Accidental subscriptions: If you accidentally subscribed to multiple plans for the same household
• Technical billing errors: If there was a clear error in the billing process that resulted in an incorrect charge
• Service unavailability: If the service was unavailable for an extended period due to technical issues on our end
• Other exceptional circumstances: At Ohana Wall's discretion, we may consider refund requests in other unusual or exceptional situations

Important: These situations may be reviewed, but approval of a refund is not guaranteed. Each request is evaluated on a case-by-case basis. Ohana Wall reserves the right to approve or deny refund requests in its sole discretion, except where refunds are required by law.

6. How to Request a Refund

If you believe you are entitled to a refund or would like to request a refund review, please contact us at:

[email protected]

When submitting a refund request, please include the following information:

• Your account email address
• The approximate date of the charge in question
• The amount charged
• A clear explanation of why you are requesting a refund
• Any relevant details or supporting information

We will review your request and respond as promptly as possible. Please allow a reasonable amount of time for us to investigate and process your request.

7. Payment Processor

All billing and payment processing for Ohana Wall is handled by our payment processor and merchant of record, Paddle. This means:

• Charges on your credit card or bank statement will appear from Paddle
• Payment-related communications may come from Paddle
• Some billing or payment disputes may be subject to Paddle's processes and policies

If you have questions about a charge or billing issue, you can contact Ohana Wall directly at [email protected], and we will work with you to resolve the matter. You may also contact Paddle directly through their support channels if needed.

8. Consumer Rights

This Refund Policy does not override any mandatory consumer rights you may have under applicable law.

Depending on where you live, you may have additional rights under consumer protection laws, including:

• The right to cancel a subscription within a certain period (e.g., a statutory "cooling-off period")
• The right to a refund if the service is not as described or is defective
• The right to dispute charges with your payment provider

If you believe you have consumer rights that entitle you to a refund, please contact us at [email protected] with details of your legal rights and the applicable law. We will work with you to ensure compliance with all applicable consumer protection regulations.

9. Changes to This Refund Policy

Ohana Wall may update this Refund Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make changes, we will update the "Last updated" date at the top of this page.

If we make material changes to this Refund Policy, we will notify you by email (if you have provided an email address) or by displaying a notice within the service. Changes will apply to subscriptions purchased or renewed after the effective date of the updated policy.

Your continued use of Ohana Wall after changes take effect constitutes your acceptance of the revised Refund Policy.

10. Contact

If you have questions about this Refund Policy or need assistance with a billing or refund matter, please contact us:

• Email: [email protected]
• Legal Entity: DEC ehf

We are here to help and will respond to your inquiry as promptly as possible.